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RETURNS & REFUNDS
π Policy Overview
This return policy is formulated to standardize platform after-sales services, protect customers' legitimate shopping rights and interests, and clarify the unified standards for product return, exchange and refund, realizing transparent and standardized after-sales processing.
β° After-sales Time Limit
All eligible products support return and exchange within the official specified days after receipt. Customers need to complete the application and return operation within the valid period to avoid invalid after-sales failure caused by expiration.
β
Eligible Return Criteria
Unused, unwashed, undamaged products with complete original packaging and complete accessories; products with official confirmed quality problems, wrong delivery or missing parts all meet the return and exchange conditions.
π Official Operation Process
The whole after-sales process is online standardized operation, including application submission, official review, goods return, warehouse inspection and fund refund. Each link has clear process prompts to ensure efficient processing.
π° Refund & Freight Rules
Full refund for quality problems and platform errors; conditional refund for personal reasons. The freight is borne by the responsible party of the problem, realizing fair and reasonable after-sales settlement.
β Non-return Scope
Used, artificially damaged, incomplete accessories, expired after-sales period, personalized customized products and final sale clearance products are excluded from the return and exchange scope.
π After-sales Follow-up Service
After the refund or exchange is completed, we will follow up the service experience regularly. If you have any questions about the after-sales result, you can contact customer service for re-verification and processing.